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What is Customer Orientation?

What Is the Purpose of a Quality Control Plan?

❶Learn the skills you need to effectively lead your customer service team into the future.

What Is a Customer Comment Card?

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customer orientation. A group of actions taken by a business to support its sales and service staff in considering client needs and satisfaction their major priorities.

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Definition: Customer orientation is a business strategy in the lean business model that requires management and employees to focus on the changing wants and needs of its customers. In other words, it’s a company-wide philosophy that the customer’s wants and needs are the first priority of all management and employees.

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A service offered by companies that focuses on the internal and external needs of a business's customers. Consumer orientation establishes and monitors standards of customer satisfaction and strives to meet the clientele's needs and expectations related to the product or service sold by the business. customer-oriented definition: → customer-focused. Learn more. Word of the Day. suntrap. a room or place that receives a lot of light and heat from the sun.

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A customer-oriented organization places customer satisfaction at the core of each of its business decisions. Customer orientation is defined as an approach to sales and customer-relations in which. Customer orientation refers to a group of actions taken by a company to support the needs of its clients by engaging sales and support staff in order to ensure customer satisfaction is the major priority.